FAQs | Olde English

Q: How do I know if my order has been received by you?

The most reliable way to check to see if your order has been received is to log into your Olde English Crackers online account. To do this simply click on the "MY ACCOUNT" icon found in the top right hand corner of every page on our website and enter your email address and password.. Once logged in you will be taken to the page in your account that shows the orders you have placed with us. If we have received an order from you, it will appear here. To see the specifics of any order, click on the "VIEW" link next to the order and you will see the order details and status. Another means by which to determine if your order has been received by us is to check your email. Each time your order status changes, we generate an email which is sent directly from our servers to the email account you gave us when setting up your account. If you are not receiving order status updates from us via email it is likely that your Internet Service Provider is blocking or deleting what they consider is an unwanted email through the employment of a SPAM or Junk Email Filter. Unfortunately there is nothing we can do about this other than to make our customers aware of this likely situation. Some Internet Service Providers allow you to determine how your email messages are filtered but others such as AOL are particularly difficult in this regard. If you use one of these Internet Service Providers for your email it is likely that this is the reason you are not receiving order status updates from us. This is why we always recommend customers access their online account with us to check an order's status. Click Here if you'd like to log into your account now.

Q: How do I determine which shipping method to choose so my order will arrive in time?

All of our orders are shipped from our facility located in Bellingham, Washington. When you select a Shipping Method from the available options during Checkout, the estimated transit times are given for each option in business days. These are the number of days from our facility to you from the time we receive your order. Although these transit times are only estimates and we do not guarantee most delivery times (see Delivery Date Failures), we have found that the carriers we use are able to delivery most shipments within the number of days listed for each of our shipping options

Q: I received an email confirming my order has been received and is being processed. When can I expect to receive a tracking number indicating my order was shipped?

Tracking numbers are posted to your online account and an email is sent once we have received confirmation from the shipper that your package has been sent. These tracking numbers and emails are typically posted late each evening or early the following morning once the package has been ship. Please be aware that slight delays in posting of tracking numbers sometimes occur during our busy months of October through December.

Q: How do I know what price I will be charged for a particular product?

When you are shopping on our website the current price of a product will be clearly displayed in a green price tag at the top left corner of each product description. This is the price you will be charged when you add the product to your shopping cart and proceed to checkout. If you think there is a mistake with a price you see on a particular item or if there is a discrepancy between a products price on different pages of the website, please email us the item number (Click Here to Send Us an Email) along with a brief description of what you think the pricing error is and we will investigate.

Q: How are your sale prices established and do the ever change?

All of our product prices are reduced from what we consider the be the average price of that product in the current retail market. It is not uncommon for some of our products to be listed for up to 30% off the average price you would pay in a retail storefront. The regular price and our sale price are clearly shown for each product. Prices on our website do change from time to time depending on the products current cost basis, the particular discount we apply that product, and whether or not any additional discount is applied to a product that for example is placed on clearance or receives an extra promotional discount. You will always be charged the current price of a particular product. Prices of our website that are posted previous and subsequent to you placing your order are not available to the customer.

Q: Can I make a purchase for someone else?

Yes. You will be offered the option to ship to an address that is different from your billing address during the checkout process.

How do I know if my order has been received by you?

The most reliable way to check to see if your [...]

How do I know if my order has been received by you?wpadmin2018-02-19T16:30:20-08:00

How do I determine which shipping method to choose so my order will arrive in time?

All of our orders are shipped from our facility located [...]

How do I determine which shipping method to choose so my order will arrive in time?wpadmin2018-02-19T16:29:53-08:00

I received an email confirming my order has been received and is being processed. When can I expect to receive a tracking number indicating my order was shipped?

Tracking numbers are posted to your online account and an [...]

I received an email confirming my order has been received and is being processed. When can I expect to receive a tracking number indicating my order was shipped?wpadmin2018-02-19T16:29:15-08:00

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