When you place an order you will immediate see an order received screen with details of the order and your customer information. You will also receive a confirmation email with the same information stating that your order has been received and is now being processed. When your order is shipped you will receive a second email changing the order status from “PROCESSING” to “SHIPPED”. This email will also provide a tracking number for your shipment.
Please note that the order status emails we send are in an HTML format. Since some Internet Service Providers automatically filter out email that is sent with HTML code, the order status emails we send you might automatically get sent to a spam or trash folder. If you received your original Olde English Crackers account setup email (which is a text only email) but are not receiving any of the order status update emails, the problem is probably with your email account setup. You can attempt to change your email spam filter settings to make sure the emails we are sending are not getting filtered or deleted, or you can look in you email spam or deleted messages folder to see if our emails are located there. Unfortunately there is nothing we can do to assist you further in this regard. Alternatively you can check the status of an order at any time by logging into your Olde English Crackers online account to see the exact same information that is being sent to your email address. Click Here to log into your account now.
Finally, if you’ve already logged into your account as directed above and are still concerned that your order may not have been processed properly or is delayed in some way, please contact us and we will research the issue for you. Be sure to include the name under which the order was placed as well as the date. If you know your order number, be sure to include that information as well.