The most reliable way to check to see if your order has been received is to log into your Olde English Crackers online account. To do this simply click on the “MY ACCOUNT” icon found in the top right hand corner of every page on our website and enter your email address and password.. Once logged in you will be taken to the page in your account that shows the orders you have placed with us. If we have received an order from you, it will appear here. To see the specifics of any order, click on the “VIEW” link next to the order and you will see the order details and status.
Another means by which to determine if your order has been received by us is to check your email. Each time your order status changes, we generate an email which is sent directly from our servers to the email account you gave us when setting up your account. If you are not receiving order status updates from us via email it is likely that your Internet Service Provider is blocking or deleting what they consider is an unwanted email through the employment of a SPAM or Junk Email Filter. Unfortunately there is nothing we can do about this other than to make our customers aware of this likely situation. Some Internet Service Providers allow you to determine how your email messages are filtered but others such as AOL are particularly difficult in this regard. If you use one of these Internet Service Providers for your email it is likely that this is the reason you are not receiving order status updates from us. This is why we always recommend customers access their online account with us to check an order’s status. Click Here if you’d like to log into your account now.