If your shipment is being returned to us, regardless of the reason, and you still wish to receive the ordered products, the fastest way to receive these items is to place a second order. If the original order was shipped to the address provided by you on the order form and for whatever reason that shipment was returned to us (e.g. you accidentally typed in an incorrect ship to address, someone mistakenly refused it, or you were away on all attempts to receive the delivery), we will refund the cost of any undamaged products once the shipment arrives back at our facility. Since this typically can take two weeks or more, the fastest way for you to get the products you want is to place a new order. If your returned shipment was a result of a mistake made by our shipping unit or the carrier we used to get your order to you, then we will also refund the shipping cost of the original order.